I cannot access my optus WEBMAIL.
My password doesn't work anymore so I need to reset my WEBMAIL password.
I have tried to solve this problem several times and have given up each time with frustration.
I can log into my Optus Account and then when I try to log into my WEBMAIL account, there is no option to change the password and it keeps saying that my password is not correct.
The only change password option available is for my Optus account, not my WEBMAIL account.
I have messaged here before and have been given information about changing my Optus Account, which is useless.
I have tried ringing Optus and the automatic message is that I have to come here for assistance.
Please help, this has been going on for weeks.
Solved! Solved: Go to Solution.
@akbv Yes Crowd cannot access or view customer accounts/orders.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
When you message them tell them you need a new webmail password as you have forgotten you webmail password.
If you try calling again ignore the prompt to Press 1 and wait for the options.
Alternatively, The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to message.
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