Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
I recommend you call the Telecommunications Industry Ombudsman first thing Monday. While their resolution time frame is 15 days at the moment, they might still be able to do something as a matter of urgency.