My Optus case manager (name excluded)with a reference number (excluded)has said she has resolved my case of receiving SPAM emails ,since then I have received 96 SPAM emails ,and they still coming daily
Hey @DBW047, thank you for reaching out. It's not great to learn that you are still receiving these SPAM emails after the resolution of your escalated case.
The Optus spam filter is reliant on customers reporting suspect email addresses as spam. If customers are continually flagging suspect email addresses as SPAM, our systems become better at detecting said messages as SPAM. This is simply a reporting feature.
If possible, we would recommend setting up a rule in another email client such as Outlook. For example, you could set a rule whereby any email that contains certain keywords is automatically flagged and sent through to your junk mail folder.
And if you wish for us to review your case and see what else we can do to assist, we welcome you to engage with our 24/7 Messaging Team via the My Optus App.
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