Blank Contract Screen

Kabe · ‎09-07-2019

When I go into My Profile and click on Contracts, it lists the three contracts I have with Optus.

1. Mobile Account

2. Expired Bundle (Broadband & home telephone)

3. Current Bundle (Broadband & home telephone) dated May 2019

The problem is that I can view and download 1 & 2 OK but 3 displays a blank screen in view and when downloaded shows a 3KB blank PDF.

Anybody else experiencing this problem?

Ray_YC · ‎09-07-2019

Is this when using the My Optus App or My Account online portal?

You should be able to find it here.

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Kabe · ‎09-07-2019

I'm using the My Account online portal to view the contract.

Thanks also for the link to the various contracts.

Ray_YC · ‎11-07-2019

I'm able to view mine so it may just be an issue with that particular one.

If you'd like it resolved so it appears in your My Account portal, please send a PM to Optus on Facebook or a DM on Twitter with the details.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button

Kabe · ‎11-07-2019

Thanks Ray for that info, will give it a go.

Blank Contract Screen

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