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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Bills not available to view in MyAccount

When I log in to my MyAccount (Linked from my billing email) to view my first bill I’ve had with Optus I get a message saying:

“The service you have selected is currently invalid and no usage is available“


I would just like to view the breakdown of my bill before paying. Thank you.

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New Contributor
New Contributor

Re: Bills not available to view in MyAccount

I cannot get a break down of my bill
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Moderator
Moderator

Re: Bills not available to view in MyAccount

Hi @Frenchy91
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app

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