I have contacted multiple times to dispute this bill but Optus just will not respond/ ring back when promise to/or acknowledge including when I have gone in store
I am not paying this bill until someone takes the time to call me back
Solved! Solved: Go to Solution.
Hey @NeilHackett, thanks for getting in touch with us. We're sorry you're having issues with your billing.
Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina.
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Would suggest paying the bill if its not too OTT. Optus can always process (be made to process) a credit later but once you start mucking around with not paying various departments start applying fees, stopping services and reporting defaults. They just don't talk to each other.
Note that in store is useless for billing (as is this forum). You'll need to contact via the Optus app, twitter or facebook. It will be a slow conversation but don't accept any offer to call you back or fix it tomorrow etc. If its not fixed in the conversation (real time) then its not going to be followed up.
If you have no luck resolving the issue then make a complaint to the TIO. They work on your behalf and have the power to order Optus to actually deal with the issue. Usually the complaint is all that's necessary to get the wheels moving.