Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Hey @KL76, when applying for a service, we have to conduct a credit check under your name. At times, we may require additional information to ensure you meet Optus credit criteria.
I'd suggest looking at your credit file to ensure there isn't anything on there that could be resulting in bad credit.
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