Hi I have been calling your support center in the last 2days but the line got disconnected automatically. I successfully connected to person by choosing SALES but he put me through the right department and the line was disconnected again. I called you support center this morning and disconnected after waiting for more than 1 hour Sooooooooooooooooooooo frustrated.
I have been using Optus pocket wifi with SIM plan but changed to 500G wifi broadband for WFH. I set up and connected with my mobile phone and laptop. but as soon as I stop using internet, The status and wifi lights on the modem are turned off. I need to switch off and back on to restart the modem every time to connect internet !! I need to connect to internet automatically. How should i do? also I need to cancel SIM plan. I can not process cancellation online, and you guys keep disconnecting me and the shop staff refused to help me. What am i supposed to do?
I am facing a similar problem with the B818 4g huawei modem.
I have to restart the modem every morning. I suspect it might have something to do with me connecting to my smart TV for netflix?
So, the disconnection is being triggered when you stop using the internet? I just need to grasp what's actually going on here before I can find someone who might be able to help us.
Sounds like when the device is idle/in sleep-mode - it's auto disconnecting and not reconnecting automatically when you try and use the device again.
Do I have that right?
- Correct. Disconnection triggered when I stop using internet overnight (i.e. Definitely more than 5-6 hours before it gets disconnected. If I stop using for a couple of hours, then there are no problems).
- However, worthwhile noting that this problem only occurred after I connected the 4G network to my Sony Bravia Smart TV which I bought recently (no disconnection problems prior when I was just on my laptop). I wonder if this might have something to do with streaming Netflix or using my XBOX console on the wifi? Might there have been some sort of network conflict going on?
Thanks for the additional info.
It's really tough to get in touch with us us at the moment. Unless you don't access to a working service, dealing with a health issue or financial hardship - our service teams aren't able to prioritise enquiries that are not seen to be "critical."
I'll email one of our teams and ask if they're aware of an issue. I can't promise that I'll receive a response right away, but if i do - I'll make sure to update you guys here.
Just replying to mention that I'm experiencing the same issue.
My phone might be connected to the WiFi in the morning, but if I leave my residence and return, I have to manually reconnect every evening. For what it's worth, my other appliances including chromecast remain connected to the WiFi prior to resetting.