cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Appalling123
New Contributor
New Contributor

Appalling call centre

What an appalling and in uneducated bunch of people I have ever spoken to 

my phone was on a post paid account to what I thought changed to prepay plus 

no they put me on a prepay long expiry (which I never ask for)then stuffed that up now my phone is disconnected today 

I am writing to the ombudsman tomorrow 

0 Kudos
Reply
2 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Appalling call centre

I would try the live chat link below as they seem to have a better understanding on just about everything compared to telephone support. Failing that the second link below gives you information on the complaints process.

 

http://www.optus.com.au/shop/notices/service-chat

 

http://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=1409...

 

 

0 Kudos
Reply
Appalling123
New Contributor
New Contributor

Re: Appalling call centre

Hi

yes tried that, I think they were the ones in the first place that started all the mess.

have changed carriers and thinking of disconnecting my Optus internet , left bad taste.

i will tell 5 people of this bad service too.

0 Kudos
Reply