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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Appalling123
New Contributor
New Contributor

Appalling call centre

What an appalling and in uneducated bunch of people I have ever spoken to 

my phone was on a post paid account to what I thought changed to prepay plus 

no they put me on a prepay long expiry (which I never ask for)then stuffed that up now my phone is disconnected today 

I am writing to the ombudsman tomorrow 

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Appalling call centre

I would try the live chat link below as they seem to have a better understanding on just about everything compared to telephone support. Failing that the second link below gives you information on the complaints process.

 

http://www.optus.com.au/shop/notices/service-chat

 

http://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=1409...

 

 

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Appalling123
New Contributor
New Contributor

Re: Appalling call centre

Hi

yes tried that, I think they were the ones in the first place that started all the mess.

have changed carriers and thinking of disconnecting my Optus internet , left bad taste.

i will tell 5 people of this bad service too.

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