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Occasional Contributor
Occasional Contributor

Adding services to My Account

I am trying to Add Services that I have with Optus to My Account.

 

When following your solution after I have Loged into My Account, I cannot find "Your Services" & "Add a Service" anywhere, that has been suggested to others who have had this issue.

 

I only have 1 service starting with account #621 when I login. I want to add 2 more services starting account #621 and add 1 account starting with 8.

 

Is there another way to Add a Service or has it changed? 

 

 

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Trusted Contributor
Trusted Contributor

Re: Adding services to My Account

The account starting #8 is in a different billing system, and I don't think it's supported in 'My Optus' any longer since they moved or started moving everyone over to Jarvis.

 

Your best bet, would be to chat to Optus and get them to take a look at the MyAccount back end and add the missing services since you have advised you weren't able too.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Occasional Contributor
Occasional Contributor

Re: Adding services to My Account

Ha... Jarvis. Yeah just might have to end up ringing Optus to help. Thanks.

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New Contributor
New Contributor

Re: Adding services to My Account

I've got myaccount up and running for my business mobile phones on account no. xxxxx  and I want to add my Internet account to my account as well. I can't find out how to do it. The internet Account is xxxxx can some Optus Techno please add this for me.

Michael Cooke

 

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Moderator
Moderator

Re: Adding services to My Account

Hi @Cookie1971, just to let you know we have hidden your personal information (account numbers) on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the → Community Guidelines.


Customers can only register one email with one account at a time. If you have multiple account then you will need separate login email for each else you will have to consolidate all services into one account. 


You are best to speak with our Customer care team either via the → messaging service or by calling them on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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