I've had a mobile service for a few years now and got NB connected at my home a couple months ago, but when I log into my account page it only shows the mobile account. How do I link these so that I can see information and bay bills and whatnot for the NBN account at well?
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Hey @McPoopin, on the right hand side of your My Account dashboard there is an option to "Link A Service". Send through a screenshot if you have any issues and we will follow up.
The options on the right of the My Account dashboard are all links to random support articles. A ctrl+f says that the only instance of the word "link" on the "https://www.optus.com.au/my-account" page is a social media thing down in the Follow Us section.
Sorry it actually reads as "Add A Service" (screenshot below). Does this appear for you?
After messing around with things for a bit, I have discovered that if I open the My Account link via the Webmail page rather than the Optus home page or with a direct link, I do briefly see the image you posted before being redirected to the one I posted. Trying to click anything in the second or so that it's on screen gives me a timeout error.
Ah I understand now. This means your mobile has been migrated to Optus' new billing system. At this stage you wouldn't be able to access both accounts via the same My Account profile as they operate in separate systems. NBN is due to be migrated to the new system once the mobile migration is complete.
The only workaround while this is on-going would be to create a second My Account profile for your NBN account using a different email address.
Typically a mobile that is consolidated with an NBN service would not be migrated into the new billing system to avoid these issues, but it sounds like your mobile was already in the new system before NBN was ordered.