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ANTHEATDIMER73
New Contributor
New Contributor

Activate replacement sim

I would like to activate a replacement Sim card for my mobile number of *****. When I tried on the Optus app the app asked me for a code that was sent to my number. This I could not verify now I am having trouble trying to activate my replacement Sim. Could someone please call me on *****. Thank you. Yours faithfully Miss Anthea Dimer.
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Sarah_YC
Moderator
Moderator

Re: Activate replacement sim

Hi @ANTHEATDIMER,
I’m afraid we're unable to assist here on this public forum as we don't have access to customer accounts.
We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, we'd recommend visiting your nearest Optus Store (if outside Victoria) and they'll be happy to assist with activating your SIM card. 



----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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