How can anybody deal with Optus? Hiding behind computers is one thing but simply failing on several occasions to put a customer through to a real live person is pathetic.
You are - for whatever reason - sending me bills that I don't have to pay ('No Payment Required') to an old address for an old phone number. This is what is on the bills:
This needs to stop for your sake as well as mine. These accounts must cost money for Optus to generate. Maybe the money they save on sending out unnecessary bills to old addresses could be put towards enlisting enough staff to at least SPEAK to your customers.
If you can solve this, good. I would appreciate hearing what action you have taken.
Not good enough, Optus.
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I have tried every method you suggest to contact Optus but it appears all roads lead to ‘Yes Crowd’. Phones are not answered; stupid, fake conversations spring up. The whole thing is I DON’T REALLY CARE. This is costing Optus money. Not me. I was only trying to advise Optus that they were wasting money. Never mind, (And, please don’t patronise me. It’s not warranted and not appreciated.)