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New Contributor StanC
New Contributor

why is $30 recharge expiring after only 60 days, still $21 left?

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Online Community Manager
Online Community Manager

Re: why is $30 recharge expiring after only 60 days, still $21 left?

We're going need to know name of your Prepaid plan. We have a number of Prepaid plans with different inclusions and credit expiry dates. If you have the My Optus app, you can find the name of your plan via the service tab. 

 
You can find your credit expiry date and any information around credit rollover. Depending on your plan, if you recharge before your credit expiry date, you can rollover unused credit to use with your next recharge. 

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New Contributor StanC
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Re: why is $30 recharge expiring after only 60 days, still $21 left?

I resolved it myself, FYI the rate plan, apparently obsolete? now was "Free Anytime".  Phone was only used for work and mainly incoming calls so a $30 recharge could and has lasted the full 6 months that was previously allowed but the last 2 recharges both only allowed 2 months - this was agreed as a error when I rang customer service to query this. To prevent any more such "errors" I asked them to then change my plan over to the "Long Expiry" which they did and also gave me an extra $20 on top of my roll-over as compensation.

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Online Community Manager
Online Community Manager

Re: why is $30 recharge expiring after only 60 days, still $21 left?

Thanks for returning to Yes Crowd to let us know the outcome for this issue, StanC. 

Glad to hear it was resolved by our Customer Service team 🙂 


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