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Morkl
New Contributor
New Contributor

voicemail to MMS

We are fed up with delays in receiving mobile voicemail via MMS. How do I disable it via Optus MyServices, and revert to dial-in voicemail retrieval?

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Ray_YC
Online Community Manager
Online Community Manager

Re: voicemail to MMS

Please see our help and support page: Voice to MMS FAQs, Add & Remove

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Morkl
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Re: voicemail to MMS

Thank you for your response. I saw this "instruction" myself about turning off the service and spent almost an hour trying to work it out.I eventually called Optus and the phone agent could merely repeat the same thing.

 

It is exceedingly poor that Optus provides such a supercilious and offhand instruction in the first place, and even worse that the support organisation simply repeats the same generalised comment. As good as saying "read the manual".

 

Very very poor, and very very unimpressed.

 

In case I'm not clear enough, the instruction needs to specify the steps, as it does for most of the other features.

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Ray_YC
Online Community Manager
Online Community Manager

Re: voicemail to MMS

Thank you for providing this valuable feedback, Morkl. 


I will be forwarding this to our Help and Support team to review and make any necessary changes.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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