Optus @ Home is a new app that helps you connect, diagnose and troubleshoot to optimise your home in... Read the full story
2017-12-07 04:17 PM
Why am I now being charged $1.28 to retrive my voicemail messages on a $30 long expiry plan. This has only happened in the last week. It is eating all my credit, I have $200 in optus money and I thought voicemail came out of that. But even the plan states 20c to retrive voicemail. Has something changed or are optus ripping me off.
2017-12-10 04:58 AM
Hey @jul-s, this certainly does sound confusing. We would need to see your account to get a better understanding of the charge. Please jump into Live Chat for immediate assistance, or feel free to shoot me a private message your phone number, full name and DOB. You can leave it with me and I'll check it out asap.
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2017-12-12 07:25 PM
still no reply from Optus, this is typical of there customer no service !!!!