voicemail charges


Why am I now being charged $1.28 to retrive my voicemail messages on a $30 long expiry plan. This has only happened in the last week. It is eating all my credit, I have $200 in optus money and I thought voicemail came out of that. But even the plan states 20c to retrive voicemail. Has something changed or are optus ripping me off. 

Re: voicemail charges


Hey @jul-s, this certainly does sound confusing. We would need to see your account to get a better understanding of the charge. Please jump into Live Chat for immediate assistance, or feel free to shoot me a private message your phone number, full name and DOB. You can leave it with me and I'll check it out asap.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: voicemail charges


still no reply from Optus, this is typical of there customer no service !!!!

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