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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

TCB
New Contributor
New Contributor

Re: unlocking pre paid optus phone

It is frustrating - I was overseas at the time but Dave(moderator) in this chain helped me out

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Dan_C
Retired Employee
Retired Employee

Re: unlocking pre paid optus phone

Hey @MumB, had you been advised whether or not there was a fee to unlock the handset? As long as you've recharged $80.00 or more, there really shouldn't be an issue unlocking the handset. We can always send through a request to have the handset unlocked from our end. Are you able to PM us your details? We'd need your full name, DOB and mobile number. We'll try and help you out here. 

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FONG
New Contributor
New Contributor

Re: unlocking pre paid optus phone

Hi,

 

I got the same issue that my alcatel one touch pixi 3 is locked and I'm really need it unlock cuz I'm traveling ''now''. It's inconvenient that I can't ues the internet and call. Futhermore, I'm going back to my country and I don't want to speand extra money to get a new phone!

 

I've tried so many ways to solve this problem but only getting frustrated. Is anyone here can help? 

 

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andrewCOYG
RetiredModerator
RetiredModerator

Re: unlocking pre paid optus phone

Hi FONG,

 

You can unlock your phone by going on our website here which gives you all the instructions.

 

If you are still having issues unlocking your handset, send me a PM with the below.

 

  1. Full name
  2. Service No
  3. DOB
  4. IMEI number
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Imtiazmian51
New Contributor
New Contributor

Re: unlocking pre paid optus phone

Use this code 2945#*435# and use network locked 

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rsepierre
New Contributor
New Contributor

Re: unlocking pre paid optus phone

When i use the unlock page, I just get a "sorry unexpected error Has occurred".

 

No way to get any information on this.

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Mike-N
RetiredModerator
RetiredModerator

Re: unlocking pre paid optus phone

Hey rsepierre. Have you reached out to our Tech Support team to let them know that you're getting this error when you attempt to unlock? If you send us a private message confirming your phone number, full name, date of birth, IMEI #, and handset model, we can take a look into this for you and provide further assistance. 


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