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2016-02-26 11:24 AM
Hi I am completely frustrated in trying to unlock my phone from the optus network and its hard to contact anyone.
I have filled out the form online to get it to unlock and it tells me it is unlocked. I put in another sim from a different carrier and it comes up on my phone that the phone is locked to the network. Can anyone advise me what to do.
Its a alcatel one touch pixie 3.
Solved! Solved: Go to Solution.
2016-02-28 09:33 AM
I know one thing that you need to get he unlock code.
Which I have but dont know how to use it.
and reaching the techChat is really not an option.
So losing my patience
2016-02-28 09:47 AM
Hey @jenine - can you please send me a private message with your Optus service number along with your full name + DOB & the IMEI number of the phone? I'll follow this up for you as soon as I can.
@sanjeev4every1 - are you able to let me know which phone it is that you're using?
2016-05-20 10:58 AM
I have the same issue I also have a alcatel one touch pixi and same thing saying it ts unlocked but when I put another carrier sim in it states network locked and aim locked
I'd like to unlock it so I can use another network
2016-05-31 05:04 PM
Hi jenine and Bek,
I am sorry for your experiences. was the it http://www.optus.com.au/unlock page you tried to unlock the device on?
Please send me a private message with your details and I can look into the handset unlock for you.
2016-06-04 08:08 AM - last edited on 2016-06-05 01:43 PM by MattJ
Yes that is the site i originally used to try and unlock my handset with no success
My details are
Alcatel onetouch pixi
Model number: 5017a
Imei:<removed for privacy reasons>
Rebekah <Removed for privacy reasons>
Current optus number is: <removed for privacy reasons>
2016-06-05 02:21 PM
Thank you so much for the details. For privacy and security reasons, I don't recommend you putting your details in here as they are visible to everyone. I have contacted the team and we will be hiding them to protect your privacy.
Can you please send me a private message with your name, date of birth and address to ID the account.
2016-09-10 02:11 AM
I am overseas and I need to unlock myAlcatel Pop 5 but cannot do so over the web and cannot contact Optus. Very frustrated. TCB
2016-09-12 10:46 AM
can you please send me a PM with your Optus service number along with your full name + DOB & the IMEI number of the phone? I'll follow this up for you as soon as I can.
2017-02-04 11:07 AM
Hi, I'm having real trouble unlocking an Optus phone. I purchased it outright as a phone for my son to play games on, now I am trying to put a sim from another carrier in and it tells me its locked.
I have used the Optus unlock page and paid the fee, but the code it gave me is 00000000 which does not work!
Very frustrated, I have two other services with optus and have never had issues.
The phone is a Samsunge Galaxy SM J100Y