I have two phones someone sold me and turns out they are locked. I have IMEI's for both but don't have the original sims or phone numbers. I tried the unlock by IMEI link on the optus page but it times out. Can anyone help me with info on how to unlock these two handsets? I tried chat support but tjhey just keep asking for the "recharge number"
Unlocking the network locked phone needs the authorization of the account holder who has purchased these phones from Optus. However, you can call the person who has sold the phone to you to have the device unlocked. Customer service has to verify the details due to the privacy issue on the mobile phone or if you have any account with Optus you can contact us back at 131344 or send me a private message of your details.
date of birth
Make and model of the phone
IMEI number of the device.
The person whom sold you the device, if they're the original owner would need to have this unlocked. Sorry about that.