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sunnybanana
New Contributor
New Contributor

Re: unknown incoming calls

Hi, I am having the same problem with all the incoming calls to my phone showing up as unknown. The Caller ID is switched on through the website, but it hasn't fixed the problem.
Hope you can help,
Thanks
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Tom
RetiredModerator
RetiredModerator

Re: unknown incoming calls

Sorry to hear this! If you speak to our tech guys on 131344, or on 1510 from your mobile, we can check this further & get it sorted. You can also send you info though via the online form that we've posted previously & we'll check it out! 😄

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tingy18
New Contributor
New Contributor

Re: unknown incoming calls

I have encountered the exact same issue 

 

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Chris_H
Frequent Contributor
Frequent Contributor

Re: unknown incoming calls

Oh no tingy18! What type of service do you have with us? We'd love to help!

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tingy18
New Contributor
New Contributor

Re: unknown incoming calls

I'm on a prepaid service 

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JustinB
Blog Author

Re: unknown incoming calls

Thanks for confirming that!

 

You can switch on caller ID online in My Account. Instructions on how to do this can be found here.

Let us know if you need help with anything else 🙂

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Guralambir
New Contributor
New Contributor

Re: unknown incoming calls

Hi

I have got the same issue

Name - *removed for privacy

DOB *removed for privacy

*removed for privacy

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JordanOptus
RetiredModerator
RetiredModerator

Re: unknown incoming calls

Hey Guralambir, I've removed a lot of the info in your message due to privacy reasons.

 

I'd suggest coming through our Tech Support chat when you get a chance, and see what they can do to fix the issues.

 

Cheers,

 

Jordan

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Ricccki
New Contributor
New Contributor

Re: unknown incoming calls

Hi, I have the same problem. Can you please assist? 

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Mike-N
RetiredModerator
RetiredModerator

Re: unknown incoming calls

Hello Ricccki. Have you switched Caller ID on via My Account using the instructions provided above? If you've done this and you're still having issues, please reach out to our Technical Support team via Live Chat who will be able to investigate for you. 


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