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RetiredModerator Steph_C
RetiredModerator

Re: trouble validating prepaid SIM number, Err Msg: PPACT-SIMVAL-0008

Sorry about all the trouble @Epoch - if you still need a hand getting the service activated please get in touch here

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New Contributor matoow
New Contributor

Re: trouble validating prepaid SIM number, Err Msg: PPACT-SIMVAL-0008

Hi, I'm also getting PPACT-SIMVAL-0008.

 

The contact page you've provided doesn't work.

 

Pls. Help.

 

Thanks.

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RetiredModerator Shauna
RetiredModerator

Re: trouble validating prepaid SIM number, Err Msg: PPACT-SIMVAL-0008

Hey @matoow - where did you get the SIM card from? Do you currently have a service with Optus?


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New Contributor ykfc
New Contributor

Re: trouble validating prepaid SIM number, Err Msg: PPACT-SIMVAL-0008

I have encountered a very similar problem. I bought two $10 prepaid sims from Coles, and I try to activate these sim cards online, and they all have error messages shown below:

"We are having trouble validating the SIM number, please try again or try using another SIM card. Reference: PPACT-SIMVAL-0008" .

 

I suspect the sim card serial numberdatabase may have some issues to be rectified by the Optus end.  The two sims were brand new and expiry date is 01 Jul 2018. 

 

Eventually I came into contact with Optus Yes shop but they couldn't help neither.   I was forced to buy a new $30 prepaid sim card and the activation was only successful.  I read this thread now and apparently Optus should be able to top up my workable sim card with the 2 x $10 credit of the non-working sim cards.  How and who should I now make contact to?

 

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Moderator Tris
Moderator

Re: trouble validating prepaid SIM number, Err Msg: PPACT-SIMVAL-0008

Hi @ykfc, could you send me a PM with your full name, number and DOB? If you could also include a snap of the receipt for the first SIMs you'd purchased that would be helpful 🙂


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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