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gidget93
New Contributor
New Contributor

trouble validating SIM

I just bought a $30 prepaid sim from Australia post, when i try to activate it an error message comes up saying:

"We are having trouble validating the SIM number, please try again or try using another SIM card."

PLEASE HELP

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Aman_B
Moderator
Moderator

Re: trouble validating SIM

Hi @ gidget93 - Apologies for any inconvenience caused.  Could you please try activating again using a different browser and if this doesn't help then please  do let us know. Alternatively, you can take the SIM to any Optus store and the staff there can activate it. 


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