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New Contributor gatorboy
New Contributor

stolen mobile

I had my phone stolen last night how do I disable it

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2 Replies
Honoured Contributor
Honoured Contributor

Re: stolen mobile

Contact Optus now and they will disable it.


Peter Gillespie

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Online Community Manager
Online Community Manager

Re: stolen mobile

That's not good, GatorBoy.

Info about this can be found on our help and support page: Lost, Stolen or Found your Mobile Device?

I just learned this can be done online by logging into MyAccount:

We recommend blocking your device and your SIM card.

Blocking your SIM will prevent any unauthorised usage and additional charges on your account.

Blocking your device ensures your mobile phone can't be used on any Australian mobile network with another SIM card.

Note: It may take up to 24 hours to block your mobile phone and SIM card. If you have AutoRecharge active, you'll need to cancel it manually. Check out how to do that here.

Here's how to block your device and/or SIM card:

  1. Log in to My Account
  2. Select the service you wish to report lost/stolen
  3. Select Manage
  4. Select Show all settings
  5. Select Lost or stolen phone (block/unblock)
  6. Select the appropriate option:
    • Block my phone and SIM: this will block your phone handset and the SIM
    • Block my phone only: this will only block your phone handset
    • Unblock my phone and service: this will unblock your phone handset and the SIM
    • Unblock my phone only: this will only unblock your phone handset

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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