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2018-08-27 11:34 AM - edited 2018-08-27 11:39 AM
Have the same issue. Virgin had a problem disconnecting my service from their side after an abnormal port to optus. As soon as I contacted Virgin to ask for my final bill, BAM my optus sim is no longer provisioned. I know this happened because Virgin took back the number to cancel it on their end. Was told it was a sim issue (I already knew it wasn't) and told to go to an optus shop to get a replacement sim. Now it's sitting in waiting for sim to be activated for the past 22 or so hours. It won't go through because I know the issue is a port issue.
Optus won't listen to me. Say it's an outstanding work order, can't do anything until it goes through, and it won't because it's a port issue. Blah. Over it. Don't want to wait 16 days when even a pleb like me knows what the problem is.
To add insult to injury, I was told that I would receive an sms to tell me when the service was up and running. Haha! Had to laugh.
2018-08-27 02:42 PM
Can we take a look at this one for you @Marna?
Send us a private message with your account details. We're after your full name, DOB and the number you're bringing across from Virgin.
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2018-10-27 03:59 AM
Here's an extensive guide on fixing this error, you can check it out here - https://www.scuttlenet.com/how-to-fix-sim-not-provisioned-mm2-error/