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Ronco
New Contributor
New Contributor

sim card

I have been trans fered from Virgin to Optus. I have inserted the sim card provided,but it will not activate. It was inserted 3 days ago. When going on internet,was advised that this card is locked.What am I supposed to do without a phone?

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z_hook
Moderator
Moderator

Re: sim card

Hi @Ronco
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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