cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

replacement sim for pre paid mobile

my sim card is damaged and I have purchased a new $2 sim as the replacement sin card, 

 I am trying to activate it online by clicking the replacement sim option, I get up to the part where optus wants to send me a code to enter - I cant receive the code number as I can use the damaged sim in my phone, I cant use the phone via wifi, and there is no other option to select except going in store with 100 points of id, - I cant do that at the moment, I have the number of the damaged sim, just cant use the old damaged sim to receive the code and continue activating the replacement sim

what else can I do??

0 Kudos
Reply
1 Reply
Highlighted
Online Community Manager
Online Community Manager

Re: replacement sim for pre paid mobile

Hi RED69,

We're unable to assist here on this public forum as we don't have access to customer accounts.

Please contact Optus directly on 133 937 during business hours and holding the line (don't press 1 to be sent the link for the Message team) to get through to a team member.

or if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details mentioning you have no service and the team will reply as soon as possible.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors