Good morning @clazza, its not great to see that you were having issues with your return satchel. Just so we can take a closer look into and advise in the best possible way. If you could please send through your reference number for the return over to our 24/7 Messenger teams available via the Optus App we will run some checks and get back to you with some more information.
If you could please send through some more context as well such as whether you have not received the satchel or whether your return has not been verified yet etc, that would be much appreciated
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