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remove prepaid auto recharge service.

Hi I'd like to remove prepaid auto recharge service.

I move to other country so, don't need to use it anymore.

and i lost my sim card... only know my moblie number.


I had a phone call a few times, it tooks long time and my listening really bad :...(

my email address is *removed*

Thank u Smiley Wink


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Re: remove prepaid auto recharge service.

Hey Amy! Whenever an auto recharge goes through, you'll get a confirmation SMS with a URL to cancel auto-recharge moving forward. If you still have access to this SMS, you should be able to complete this on your end. However if you don't have the SMS, jump into Live Chat so we can grab your details and complete this from our end instead.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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