Since November 16 when the tower in Runcorn Brisbane 4113 I have No Signal or SOS only in my home in Runcorn Brisbane.
Before I always had two bars in my home and no issues. I have since contacted Optus and was given a reference number and I told them to contact me via emails.
I am not allowed calls at work during the day.
I have had a few emails saying they have received my complaint and they have tried ringing me during the day. No use if I am at home and No Signal or at work.
I have to go stand out in the road to get two or three bars to use my phone.
In all a very disappointing result and no reception during Christmas and now will also be New Year.
I feel I am justified to complain to the ombudsman.
I have a new Simm and even tried my Sim in other phones. No good.
When other Optus users enter my home they have no signal.
Optus is obviously thumbing their nose at us.
I am not the only user in this area with the same problems other Optus users in the cul de sac have the same issue.
Nice one checking the coverage on the Optus network map. It still shows no known reported issues there.
Do you know if other family members, friends, community members also on the same network have the same kind of problem?
How often are you there? What time of day/night? Have you tried restarting the phone, resetting the network settings, etc.
Interesting that another provider and fixed is apparently having a problem also.
Our Technical Case Management team that is likely the team handling your service issues is an over the phone team, they aren't able to assist and troubleshoot issues with you via email, this would also make any real-time checks impossible which could hinder identifying the issue. If you'd like some help following up on your fault case please send us a message on Facebook or Twitter with your fault reference number.