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New Contributor

problem about my detail and offer


When I activated my sim card.

A men who works at optus put down other detail instead of my detail

it made a problem when i tryied to change my sim plan to new offer by online.

i requested for changing my detail in a store. it needed couple of  business day.

offer was closed and i haven't been received answer about my order yet. i just got teporary number.

now my detail is right. should i wait till it's done?

i am annoyed by the optus staff who created this problem.

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Blog Author

Re: problem about my detail and offer

Hey there Kate,


Thanks for coming through 🙂


Which details had we incorrectly input? Was it completely wrong or had we mistakenly input your name or DOB? 


When did you place your online order? You have a temporary order reference number beginning with T? 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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