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phone rings once then goes to voicemail



I am experiencing a problem where my phone rings once, then goes straight to voicemail. It is an iphone and Do not disturb is not turned on. Note that it does ring once.


Could you please assist.


Thank you

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Re: phone rings once then goes to voicemail

Hi @YCameron, sorry for the hassle.

 If your call diversions are all set to Voicemail then this can happen.   Please dial this code  **004*321# to activate diversions for Busy, No Reply and Unreachable calls. Once this is done your phone will ring and not straight go to voicemail. 

Please refer to our Email Help & Support page for further assistance. If the issue still continues then you are best to speak with our Technical Support team via the messaging service to assist you further.

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