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New Contributor
New Contributor

payment processing fee

I have noticed on this months bill we have been charged a payment processing fee?  Does anyone know why, nothing has changed from any previous months, still pay the same way!  Is this another way Optus are getting money out of us.  If they charge everyone this, they will make a small fortune...….

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Honoured Contributor
Honoured Contributor

Re: payment processing fee

The only way to avoid a $2 a month processing payment fee is to setup direct debit. Or another way of looking at it (as processing payments is a billion dollar industry) the only way to get a discount on processing your payment is to set up direct debit.

Peter Gillespie
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Occasional Contributor
Occasional Contributor

Re: payment processing fee

what is the justification for this fee besides "we want you to use direct debit"?

Does paying Optus money with any other means really cost them that much that they put this back on the customer? lol

let's be real, it costs Singtel NOTHING to process payments. for "the biggest telco in Asia" it's pretty embarrassing.

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Honoured Contributor
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Re: payment processing fee

So to be clear I think Optus, you and every one else are in agreement that they want customers to pay with direct debit and are willing to forgo the cost to encourage it.

It is interesting that you want to be "real" but also seem to suggest that the billion dollar payment processing industry is apparently costless. Pointedly the bigger you are the higher the payment costs to your business are. Optus offers a range of payment option (from the post office to BPay to MasterCard to Direct Debit etc.) as a convenience to its customers. They all get to choose. But all options cost Optus (or any business) money. BPay is 100% built on the foundation that they customer pays nothing but the company pays 3% for each bill paid using their service.

Bearing in mind that that's 3% of revenue not profit. So a $100 monthly bill that Optus makes $30 profit on means that Optus loses 10% of its profit if it is paid via BPay.

The costs are real, the only question is should they be spread evenly amongst all customers as part of a 3% price hike on everything in the store. Or should they offer a completely optional free option that has benefits for both and downfalls for both?

Peter Gillespie
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