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Sisia
New Contributor
New Contributor

overcharged bill!

Hi,

My Optus app just shut me out from looking closely into the bill *****.

I understand it's because I run out of the data. But when I received the massage of offering 1G for $10 for the first time, I've tried to adds on $10 for 5G. I hit the button to buy it now but the app just didn't response no matter I changed to any plan of adds on. Alright, then I did once again when the first 1G run out. What I got was still the same which was No Response. Then the bill came and charged me three times for this issue.

I am unhappy with this because I've tried to add more data for couple times. But the technical issue of your app stopped me from doing that for no reason and ended up with overcharged bill. What am I gonna do with that?

Kind regards,

Sisia

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1 Reply
z_hook
Moderator
Moderator

Re: overcharged bill!

Hi @Sisia
Thank you for raising this issue.


Please note that we’re unable to look into account details on Yes Crowd.


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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