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maxwellbugg
New Contributor
New Contributor

over charged on my account probably because i was given false information

just recieved my monthly account after upgrading my plan after being told no fees would apply fees have been applied

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Dan_C
Retired Employee
Retired Employee

Re: over charged on my account probably because i was given false information

@maxwellbugg, what sort of fees are we talking? What's the description of the charge as it appears on your invoice?


Is it a rate plan change fee or a contract cancellation fee? 

 

It might be a good idea to jump onto Live Chat. They'll run through the invoice and confirm what was offered at point of sale.

 

If there are clear notes, there really shouldn't be an issue adjusting your invoice to reflect what'd been offered.

 

If you need us to follow up, let us know and we'll gladly help out. 

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