Hii I've been waiting for over 12 days for my number to port over from Telstra postpaid to Optus prepaid. used over the Optus app and they said processed soon and activate soon . but until now they not reply me anymore . What can I do next?
If you currently have an active working service with another provider, we cannot escalate your enquiry at this stage.
We're prioritising those who have no working service whatsoever.
If you're without any form of mobile service, please contact the team on Social Media. Message us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)