optus sim card prepaid


folks while putting a new sim card in my granddaughters phone using the optus app.

it came up showing a cartoon    plus optus    then deny or allow 


I in my wisdom pushed deny twice then relised I was doing it wrong 


now her phone wont accept or allow voice 

or allow her to send TXT messages will allow txt to go to her phone 


how can I reset the sim card please 


Re: optus sim card prepaid


Don't waste your time here  or with optus with the problem as like with me you will get the run around frm ppl who know very little, do your granddaughter  a big favor and buy another sim..not frm servo..l solved my problem by doing just that and lm able to ph and text again..the sim was faulty..


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