cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

no refund for late delivery of prepaid sim

Hello,

I purchased a prepaid sim on Dec 27th, 2018. It was intended to be used while I was back in Australia for a couple weeks. I was told it would arrive within a few days. However, the sim never arrived, and I have already left back overseas, and do not need the prepaid sim. I was told that after a few weeks, if the delivery failed and was returned to the warehouse, a refund would be organised. Yet, I have not received one yet, and it's been almost 2 months. I would like to get my refund processed immediately.

Thanks

0 Kudos
Reply
2 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: no refund for late delivery of prepaid sim

You would be best to speak with billing and accounts about that and the live chat link below would be the best method.

 

https://www.optus.com.au/shop/notices/service-chat

0 Kudos
Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: no refund for late delivery of prepaid sim

Optus can confirm the SIM has never been activated. If it never arrived you should be able to just ask for the refund.

 

Peter Gillespie

0 Kudos
Reply