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Occasional Contributor
Occasional Contributor

no-one can seem to enable my Mobile streaming and Music !!! Arrrgh

So I've had a $40 sim only plan since the start of the year - every time i use the myaccount app

 

Service > service settings > entertainment > Mobile Tv Streaming OR Music Streaming > Activate

 

I get a message that says this will take a few days ... roll forward a week and were back to the activate button.

 

Similarly if i chat to (utterly useseless) support online - they tell me its being enabled - it never does !!

 

3+ Months !!

 

Can someone here help ??

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Trusted Contributor
Trusted Contributor

Re: no-one can seem to enable my Mobile streaming and Music !!! Arrrgh

Yeah, mine did that. Says "Pending" for the last month. However, it was enabled before I did it, and the website was showing wrong. I got order numbers by email when I did the change. You could get them cancelled. The previous time I did this on the 140GB plan, it all worked, even though the plan did not deserve the TV.

 

The TV may already be enabled. Watch Netflix for a bit and see if it turns up on the main circular usage dial. Ignore everything else. Wait for a few hours. Mine takes 1.5 hours. Although the website is garbage, the circular dial works.

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RetiredModerator
RetiredModerator

Re: no-one can seem to enable my Mobile streaming and Music !!! Arrrgh

It's concerning to hear that this has been such a challenge for you. Enabling these services from our end is a straight forward process. Please feel free to send me a private message with your phone number, full name, DOB and I will make sure it's all good to go for you.


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Occasional Contributor
Occasional Contributor

Re: no-one can seem to enable my Mobile streaming and Music !!! Arrrgh

it looks like on my last chance at trying optus chat - i got someone competent and it is now working ! thanks anyway.

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