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ka78gs68
New Contributor
New Contributor

my bill has number share on it and I don't want it

Hi I have received my bill  and it has Number share $5 are you able to advise as I didn't want this and didn't have it on our previous bills.

 

Thanks

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SamSam
Respected Contributor
Respected Contributor

Re: my bill has number share on it and I don't want it

Number share is the service commonly used when you have an Apple or Samsung Smart watch and you want the e-SIM inside of it activated so it'll work even when it's not close to your phone. 

I thought it was only able to be activated by the customer through the My Optus App, you didn't change any settings recently? Either way, to disable it you do so via the My Optus App as well I believe but you'll need to contact Optus to have it credited back if it was added in error. I strongly recommend messaging, they have been inundated with calls due to COVID-19 so you won't get through over the phone. 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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