I had two mobile service numbers registered under my account number. One of these, my main business mobile number, is no longer linked to my account number. This makes it really difficult to manage, especially in countries where there is no global roaming service for Optus. I have phoned several times and Optus promises to reinstate it, but still no luck. The promise to call me back, and then do not. Has anyone else been through this?
Just a question.. I assume you can't re-register the handset in your Optus app? Does it come up with errors?
Did you receive a notification advising that you've been given a brand-new account number? We're in the process of migrating mobile services to our new billing platform. The new account numbers begin with 6 whereas the old account number began with an 8 or 9.
We may have migrated only one service to the new platform hence the other service number looks to have been removed from your My Account.
You're welcome to send us a PM with your account details. I need your full name, DOB and account number. I'll just need to follow the URL below: