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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

AndyJS
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New Contributor

mobile app - need SMS to activate - have Ipad SIM

I am wanting to use the OPTUS app - I need an SMS to activate - I only  have Ipad SIM with OPTUS

 

where does the SMS go?

 

thanks 

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JustinB
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Trusted Contributor

Re: mobile app - need SMS to activate - have Ipad SIM

Hey AndyJS - are you able to let us know if you're still unable to use the app on your iPad? If this is still the case, can you send us a private message with your service number, full name and DOB? We'll follow this up for you.

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AdamJ
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New Contributor

Re: mobile app - need SMS to activate - have Ipad SIM

Apple iPad cannot receive or send SMS texts via their data sim - only through iPhone SMS message forwarding (where you iPad can send texts via your iPhone).

 

any software solution for the iPad that relies upon the user being able to receive a SMS to activate will fail

 

i am an enterprise iOS software developer (who, by the way, also cannot activate their iPad prepaid data sim account - either through the app or online, because Optus requires the device can recieve SMS)

 

as as a workaround, you might be able to put the sim into your iPhone long enough to activate it - or Optus could fix their service to accomodate iPads