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New Contributor
New Contributor

lost phone found

I lost my phone just before COVID-19 hit while on holiday, I went into Optus and they had put it on hold and as I am on a plan, and someone found it and sent it back to me, but how do I unlock it without having to go into the store, I have an account that I logged into, but it is not connected to this plan for some reason. 

 

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Online Community Manager
Online Community Manager

Re: lost phone found

Great news that not only your phone was found but also handed in, mayapen123 ☺️ 

Please see our help and support pages:

How to Add / Remove Services in My Account

and

Found Your Mobile Device


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team can be reached 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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