I have an Optus Sim card that I have never used but tried to activate today - 10/09/20 but it tells me it is locked. Do I need to call provider and have them unlock the sim or do I purchase a new sim?
Hi @cristinapelli, thanks for getting in touch with us. It seems like the device you are using is locked to a specific network and you're unable to use a Optus SIM.
Did you perhaps purchase this phone from retail store?
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