Hello,
I previously responded on one of your older posts about this issue.
Previous Thread
Live chat is avalible via two different methods:
- via the support page on the Optus website.
- via the My Optus app.
If you are having trouble with the app live chat, may I suggest that you uninstall and reinstall the mobile application.
If your issue is with the support chat on the website. Please take a second to clear your browsers cache/cookies for Optus.com.au.
https://www.pcworld.com/article/242939/how-to-delete-cookies.html
Do not close the chat window, or let your computer/device to go to sleep/lock.
If this does not resolve your issues, you can call Optus on 133 937.
Please reply to this thread for future corrispondence in regards to this issue instead of opening a new one.
Best Regards
Matt
Need More Help?
Call 133 937
Chat with an Optus Sales/Support rep from the Optus App, or Optus.com.au/support
Are you heading into store?
Remember to bring 100 points of photo ID with you soo Optus staff can access your account.
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