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Occasional Contributor BillWongWingKai
Occasional Contributor

live chat not working

In two weeks I cannot get access to LIVE CHAT service.


Is Optus still running this for us ?

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2 Replies
Occasional Contributor MattyAu
Occasional Contributor

Re: live chat



I previously responded on one of your older posts about this issue.

Previous Thread


Live chat is avalible via two different methods:



If you are having trouble with the app live chat, may I suggest that you uninstall and reinstall the mobile application.


If your issue is with the support chat on the website. Please take a second to clear your browsers cache/cookies for


Do not close the chat window, or let your computer/device to go to sleep/lock.


If this does not resolve your issues, you can call Optus on 133 937.


Please reply to this thread for future corrispondence in regards to this issue instead of opening a new one.


Best Regards









Need More Help?

Call 133 937

Chat with an Optus Sales/Support rep from the Optus App, or

Are you heading into store?

Remember to bring 100 points of photo ID with you soo Optus staff can access your account.


Did I resolve your issue today? - Please take a moment to let me know that you received my reply and the outcome of your issue. If you happy with the help I provied please consider a "Kudos!" - Thank you!

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Occasional Contributor BillWongWingKai
Occasional Contributor

Re: live chat


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