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Occasional Contributor BillWongWingKai
Occasional Contributor

live chat not working

In two weeks I cannot get access to LIVE CHAT service.

 

Is Optus still running this for us ?

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Occasional Contributor MattyAu
Occasional Contributor

Re: live chat

Hello,

 

I previously responded on one of your older posts about this issue.

Previous Thread

 

Live chat is avalible via two different methods:

 

 

If you are having trouble with the app live chat, may I suggest that you uninstall and reinstall the mobile application.

 

If your issue is with the support chat on the website. Please take a second to clear your browsers cache/cookies for Optus.com.au.

https://www.pcworld.com/article/242939/how-to-delete-cookies.html

 

Do not close the chat window, or let your computer/device to go to sleep/lock.

 

If this does not resolve your issues, you can call Optus on 133 937.

 

Please reply to this thread for future corrispondence in regards to this issue instead of opening a new one.

 

Best Regards

Matt

 

 

 

 

 

 

 

Need More Help?

Call 133 937

Chat with an Optus Sales/Support rep from the Optus App, or Optus.com.au/support



Are you heading into store?

Remember to bring 100 points of photo ID with you soo Optus staff can access your account.



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Occasional Contributor BillWongWingKai
Occasional Contributor

Re: live chat

Thanks

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