Hey @leem, sorry to hear about the difficulties you had getting onto Live Chat. They've been have been experiencing high volumes of enquiries. If you're still needing a hand with anything, feel free to shoot through a private message here with more details. Happy to help out here on our end. Our Customer Care team can also be reached on 13 39 37. Ev
yup the Optus website wont allow anyone to access 'Live Chat', seems they have computer problems. Optus Chat icons options are not clickable today so just wait and see if they fix it. Might be a while. Call if you can.
That would be a great solution (to call them) if the problem wasnt that my service has been connected for nearly a week, and they still havent properly activated my phone, so I cant call them!
You may need to try using a different internet browser.
Is anyone else still having this problem?
I have tried 4 different browsers (Safari, Firefox, Chrome, Chromium) in regular and incognito modes, plus disabling all adblockers etc and yet I still can not get chat working anywhere.
Hi there carmacoma,
Not sure about at the time when you posted but I can confirm Live Chat is working now. Hopefully you can connect successfully if you still need assistance.