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2018-01-03 03:45 PM
I got an iphone 8 the day the phone came out. A month later a better plan was released and I changed to this plan with no problems. I have now tried to change to this new plan but have been told that in order for me to do this I have to pay out my existing contract. Clearly I don't need a new phone as I already have one so the fact that they phone is sold out should not be an issue.
In the 20 years I've been with Optus I have often changed plans and as long as I was staying with Optus and just recontracting for another 2 years this has not been a problem (as evidenced by the fact that I've already changed plans once on this current phone).
I believe that I'm being penalised for getting the phone when it first came as as if I had have waited I would have been able to get a much better deal and I believe this is very unfair.
Has anyone else had this problem?
I often recommend people use Optus instead of Telstra because of the ability to change plans during contract but it looks like this is not the case anymore.
2018-01-05 12:02 PM
Hi @Rellii - thanks for reaching out. As the $59 is a special promo plans only available for new connections only you wouldn't be able to change your plan to this new offer. Will pass your feedback on.