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Occasional Contributor
Occasional Contributor

iphone 12 pro Back order

so i ordered iphone 12 pro blue 128gb on the 19th and the website said delivery starts 23rd of october after placing order they said to me that it’s on backorder and was wondering usually when do stock come again will i receive it before 10 of november ?
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Moderator
Moderator

Re: iphone 12 pro Back order

Hey @Hippo101 - Thanks for your question here.

Due to the unprecedented popularity of this particular model, these have flown off the shelfs! We're not able to provide a confirmed time from for Back Order statuses at this stage however, it will be first in first out so you're best bet is to place an order if you are keen for this model and it will get fulfilled as soon as possible.

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Occasional Contributor
Occasional Contributor

Re: iphone 12 pro Back order

i’ve already ordered it on the 19th hoping it comes soon
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Frequent Contributor
Frequent Contributor

Re: iphone 12 pro Back order

Yeah same. I pre ordered right when it started friday 11pm. i pre ordered 11:06pm, But then i had to contact optus as i only had a temp order number, contacted them completed it but on the sunday as apparently nobody from sales was there saturday, but got it done the sunday submitted and everything, even the email from the pre order says 'delivers from 23 october' so that should be today. I go to check tracking and see it says hasn't left warehouse that could be due to stock.. so im hoping it'll be next week but also im not counting on it now after i seen a post on social media that someone already got theres from optus as well.. so here's to hoping you get your order too!
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Occasional Contributor
Occasional Contributor

Re: iphone 12 pro Back order

ugh bloody optus never assures anything, i definetly hope i get it soon!!
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Moderator
Moderator

Re: iphone 12 pro Back order

Hey @Mia88 and @Hippo101 - Thank you for advising me.

The waiting game is always a difficult one. Our team are working hard to have all orders delivered as soon as possible. To set the right expectation, these orders were from the 23rd of October. Whilst we'd much prefer to have these all finalised today, we'll just need to allow time for this. We appreciate your patience and can't wait to see you with your new iPhone!

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Occasional Contributor
Occasional Contributor

Re: iphone 12 pro Back order

yes when i ordered on monday it said 23rd then after placing order it then said backstock which got me mad
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New Contributor
New Contributor

Re: iphone 12 pro Back order

Still no word on when the back ordered 12 pros will be delivered? I ordered online on the 20th...
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Moderator
Moderator

Re: iphone 12 pro Back order

Hi @Torigrace I can understand how excited you are to receive your iPhone 12. 


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

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Occasional Contributor
Occasional Contributor

iPhone 12 Backorder

I preordered the iPhone 12 Pro as soon as the pre order opened, upon submitting my order I was quoted the 23rd October as the delivery date ( I knew it wouldn’t arrive 23rd as that was release day)

However I still have had no update on my order and seem to be waiting on back order even though I was a very early order.....

Is anyone else having the same experience? I’ve talked to like chat a few times and they seem to elude to the delivery date still being weeks away...

If i knew there would be such a long wait I would have just gone and got one from apple or used a differen
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