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New Contributor kingkhani
New Contributor

im having trouble activating my optus $40 prepaid sim

hi im trying to activate my $40 prepaid sim card , i keep getting a error message REFERENCE:PPACT-SIMVAL-0008, and its not letting me activate it 

 

help please

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Crowd Champion Davelew
Crowd Champion

Re: im having trouble activating my optus $40 prepaid sim

Hi

Indicates a faulty SIM which means a visit to an Optus store, if there is one near you for a replacement SIM. Otherwise a call or online chat to Optus support to obtain a replacement.

A slight chance if you give the SIM a gentle clean with a soft cloth it will work.

Dave


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RetiredModerator Mike-N
RetiredModerator

Re: im having trouble activating my optus $40 prepaid sim

Hey @kingkhani

 

How did you go following Dave's advice? If you're unable to get it working, we suggest reaching out to our team via Live Chat here


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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