im having trouble activating my optus $40 prepaid sim

kingkhani · ‎26-08-2017

hi im trying to activate my $40 prepaid sim card , i keep getting a error message REFERENCE:PPACT-SIMVAL-0008, and its not letting me activate it

help please

Davelew · ‎26-08-2017

Hi

Indicates a faulty SIM which means a visit to an Optus store, if there is one near you for a replacement SIM. Otherwise a call or online chat to Optus support to obtain a replacement.

A slight chance if you give the SIM a gentle clean with a soft cloth it will work.

Dave

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Mike-N · ‎27-08-2017

Hey @kingkhani,

How did you go following Dave's advice? If you're unable to get it working, we suggest reaching out to our team via Live Chat here.

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im having trouble activating my optus $40 prepaid sim

Re: im having trouble activating my optus $40 prepaid sim

Re: im having trouble activating my optus $40 prepaid sim